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Fitbit Pay still not working with Ionic

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‎09-11-2019 04:45 - last edited on ‎09-12-2019 10:25 by Fitbit Moderator

‎09-11-2019 04:45 - last edited on ‎09-12-2019 10:25 by Fitbit Moderator

I bought my device in May 2019. First month of owning Ionic, my Fitbit pay (UK bank) worked lovely. Handy for when out running. Since then, it disappears constantly. I’m frustrated with having to reload my card details and wonder if I should accept this is a feature that doesn’t work properly?

 

Moderator edit: Updated subject for clarity 

 

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‎09-12-2019 10:24

‎09-12-2019 10:24

It's great to see you around @Julieo97. Thanks for asking for advice here regarding Fitbit pay. 

 

I totally understand how you feel, Fitbit Pay should work once it's set up in your Ionic. I noticed I provided some troubleshooting but since it's not working. I'll create a case on your behalf with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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