help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not syncing every morning

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-11-2019 05:25 - last edited on ‎09-12-2019 10:35 by Fitbit Moderator

‎09-11-2019 05:25 - last edited on ‎09-12-2019 10:35 by Fitbit Moderator

For the last week my Fitbit can’t sync when I get up. It keeps trying and says it failed. Then later it will suddenly sync and work the rest of the day. Are others having this issue?  I am worried it is the beginning of a bigger problem and it needs to be replaced 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎09-12-2019 10:34

‎09-12-2019 10:34

It's great to see you around @KC6. Thanks for the details mentioned. 

 

I would like you to make sure you have the latest app version and that all day sync option is on. This will help that your Ionic syncs automatically. Could you let me know which mobile device you're using? 

 

Catch you later! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes