Fitbit and Strava won't do the initial sync.

[callieanne189]

Hi!

    I'm setting up my ionic with my strava. Even though I've given permissions and they show up on the fitbit website as having given permission, my watch still says "go to strava settings on your fibit mobil app to log in. 

I'm super confused if anyone can help.

Thanks!

[SilviaFitbit]

@callieanne189 Welcome to the Community. Thanks for the details mentioned, I'll be happy to clarify your question. 

I would like you to update your Strava app on your Fitbit watch by doing the following: 

1. With your watch nearby, in the Fitbit app, tap the Today tab   > your profile picture > your device image.
2. Tap Apps.
3. If an app has a pending update, you'll see a pink Update button next to its name. Tap it to update the app.

After this, please try to log in again. 

Let me know how it goes.

[Zoliv]

Hello,

I've same issue on my Ionic, and no update pending on my Strava Ionic application. Try to remove and reinstall the Strava application on my Ionic, but still having the message to link my account ( instead of seeing activities on my Ionic), despite the fact I have don3 several times the link and the synchronization.

My phone is under Android (Xiaomi Redmi Note 5)

Any ideas on the reason?

Thx

[SilviaFitbit]

@Zoliv Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

It's pretty weird that your Fitbit Ionic is showing link account and you have done it. I would like you to confirm you've tried this procedure to link both accounts  and that you have logged into your Strava app from the Fitbit app. 

Let me know how it goes. 

[Zoliv]

Hello

Thx for youe feedback.

I've followed the process on the link sent, and also added Wifi connection, but still have same issue.

Any other idea?

Thanks

[SilviaFitbit]

@Zoliv Thanks for getting back. I would like you to provide me a screenshot of what you're seeing on your Fitbit app and the message you're receiving on your Ionic. 

Keep me posted. 

[Zoliv]

Hi SilviaFitbit

Attached are the screenshots requested.

Please let me know if you need something else.

Thanks

 

 

 

 

 

[Zoliv]

Hi,

Here is an update about my issue.

After reboot of my phone and my Fitbit, the synchronization of Strava application on my Fitbit have been reactivated.

So, all is Ok now.