Fitbit blank screen and auto reboot

[JonRD]

So my Fitbit switched itself off about 13:00 after being on charge to full so I know it wasn't the battery.

i got home and looked up how to reboot which I then did. It now reboots itself every few minutes when the screen goes blank and you push any button. 

Tried support chat who asked for a manual reboot remove device from phone and factory reset. Still not working and still rebooting itself every few minutes. Anyone else had this? I was really enjoying the ionic up until this point, hadn't really had any issues but now it's not functioning at all. Not impressed

[Ntnat]

My Ionic slate grey was purchased in Dec 2017 and it has periodically had a blank screen which I have had to reboot by pressing left and bottom right buttons. Then on 15 Jan 2018 the screen wouldn’t come on at all. I’ve been onto Fitbit customer support, done a total reboot (holding all three buttons down and then when light goes off, took finger off bottom right and waited until watch vibrates). Then removed device from my app and reinstalled, then updated the device but this took hours and days because while plugged into power the app was saying that the battery was too low, the watch was saying data was not removed and I couldn’t get it to link to my wireless network. After sending them videos and persevering with the total reboot, the Ionic still does not work. Won’t turn on without power and with power only turns on for a second. I now have to post the Ionic at my own expense! Not happy at all. 

[Falzy]

I’ve had mine for a week.  The first day it went to the Fitbit blue/green screen and locked.   I removed the watch face I selected and it worked fine until yesterday.   The last two nights it did a reboot and froze (did resets). I was using it as a silent alarm so guess what, I was late for my 6am appointment.   It did the same thing again this morning.   Sounds like I need to take it back to Best Buy and Hope a new one doesn’t have this issue.

[msjillian]

I am having a similar issue and they requested the video for me as well.  Since my issue happens mostly when I'm resting... while driving or in bed... It's almost impossible to get a video in the 1st place.  Then when I did finally get one at a red light I didn't have the claim number with it and I can't upload the video from my phone. 

 I emailed support to let them know that I thought it was a ridiculous request and that this problem was making the watch unwearable.  I'm sad because otherwise I really loved it and actually recommended it to a few people but I will be telling them that I take back my recommendation.  Sadly, it was a gift from my boyfriend and he's most disappointed because it was a waste of money.

[MetalMick]

I share your frustration I've had 2 Ionics since Christmas love the functionality and looks but reliability is appalling 

first one failed after a month battery was fully charged one minute and empty the next spent an hour on line with support pressing buttons like a trombone player to no avail another hour going back to shop to exchange

Second one failed after about 4 weeks screen went blank while I was away on a training camp another 30 minutes on line including request for video of me pressing three buttons. 😤😤😤

Gave up and returned it to the shop for a refund currently researching a viable non fitbit alternative

not at all impressed with Fitbit reliability or support - they need to do something fast as this will ruin any reputation they have 

[SunsetRunner]

WTF?!?!  What kind of a solution is this?????

Same issue that I've had, now for the second time.  First resolved by a refurbished replacement in October 2018.  Made it 2 months and issue started again.  Very unimpressed.  More so when JonRD's solution is accepted as a solution, effectively ending this solution chain.

[SunsetRunner]

So what was the real solution?????  JonRD's made no sense whatsoever.

Refurbished replacement? 

[SunsetRunner]

I had this happen in September 2018. 

45 minutes on the phone, multiple reboots and repeats of everything that I had already done, posted video of issue on YouTube as requested by Fitbit, RMA given to send unit back for a replacement with refurbished device.  That was in early September, the replacement was 2 weeks to arrive.  Now it's started again, December 20th, 2018.  Very unimpressed with Fitbit.

This is the third unit I've had.  The original one had the heartrate device crash 3 months after purchased and was an over the shelf exchange at Best Buy...before they and Fitbit changed their policy (no more over the shelf exchanges after February 2018).  I was offered a fully refund and in hindsight now regret not taking it.

[SunsetRunner]

My replacement lasted 3 months before the same reboot issue has come up.  Time to switch to either Garmin or Apple.