help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit deleting my steps when syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2019 07:53 - last edited on ‎06-19-2019 12:00 by Fitbit Moderator

‎06-18-2019 07:53 - last edited on ‎06-19-2019 12:00 by Fitbit Moderator

Every time I go above 20 thousand steps, my Fitbit will roll back my steps when I sync it.  Last time it went from 28K all the way back to 14K. Extremely frustrating. Anyone with a solution besides calling them.  The help line was no help at all.

 

Moderator edit: Subject for clarity and format 

Best Answer
1 REPLY 1

‎06-19-2019 12:04

‎06-19-2019 12:04

Hi @RunEazy thanks for bringing this to my attention, let me give you a hand with your Ionic and a warm welcome to our Community Forums.

 

I'd like to first appreciate your time at the moment you contacted our Support team for assistance, I totally understand how frustrating this matter can be for you, thanks for your patience. Seems completely odd that your Ionic is deleting the steps after the syncing process is completed, to better assist you, can you please let me know when was the first time this situation occurred and how many times since then? Also, if you haven't already done so, I recommend you to restart your Fitbit. Make sure that you're syncing your device with a compatible device. Also, make sure that your Fitbit app, mobile device and Ionic are up to date. 

 

Looking forward to your reply, let me know if you have any additional questions. 

Best Answer
0 Votes