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Fitbit ionic counted 17000 steps which was not done today.

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‎02-15-2018 10:55

‎02-15-2018 10:55

Hi there,

 

Anybody shed some light on this for me please. Fitbit ionic counted 17000 steps today, which was definitely not done. Watch was off my arm charging and steps jumped from 4500 to 17000.

How can this happen and why? Not first time either last couple of days.

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‎02-17-2018 09:02

‎02-17-2018 09:02

This is a common issue, reported multiple times a week on this forum. See here for more information: https://community.fitbit.com/t5/Ionic/Fitbit-Ionic-adding-steps-while-charging/m-p/2378849

 

View best answer in original post

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3 REPLIES 3

‎02-17-2018 09:02

‎02-17-2018 09:02

This is a common issue, reported multiple times a week on this forum. See here for more information: https://community.fitbit.com/t5/Ionic/Fitbit-Ionic-adding-steps-while-charging/m-p/2378849

 

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‎02-17-2018 09:14

‎02-17-2018 09:14

If you left the ionic charging near a fan or any surface that might be vibrating, the ionic will pick steps. I reported this, and they are supposedly to be looking into this. Strange that those steps can't be deleting by manually logging a driving activity.

 

The next time you leave your tracker in a surface, make sure it doesn't vibrates, this way, it shouldn't pick false steps.

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‎02-17-2018 10:02

In response to SunsetRunner

‎02-17-2018 10:02

Thanks so much for reply and advice.

Ill do above and see how it works out.

 

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