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Fitbit ionic not charging

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‎07-29-2019 10:43

‎07-29-2019 10:43

Been a fitbit customer for longtime. Bought ionic a year back. Suddenly ionic stopped charging. I tried all suggestions nothing works.

Please suggest.

Thanks

Ash

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2 REPLIES 2

‎07-29-2019 10:49

‎07-29-2019 10:49

Sounds like you have done everything. Contact support and see what they can do for you. Use Help link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-30-2019 19:58

In response to WendyB

‎07-30-2019 19:58

Hello @Ashionic thanks for bringing this to my attention, welcome to the Community Forums. Let me give you a hand with this.

 

First, I appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

@WendyB Thanks for your post, your willingness to help is always appreciated. 

 

Let me know if you have any additional questions, I'll be here.

Best Answer