Ionic won't hold charge

[kswhaley]

I've had my Fitbit Ionic smart watch for 14 months. Everything was great then  last month the heart rate function stopped working. About a week ago I noticed the battery draining quickly, it will hold a charge for about 5-6 hrs. I've done everything, even factory reset. I'm curious if anyone out there has had same issues, and have contacted Fitbit and received an answer or ANY kind of positve resolution/support. Thanks!

[SilviaFitbit]

Welcome to the Community @kswhaley. Thanks for the details mentioned and the troubleshooting tried. 

I can confirm that our team reviews each case is reviewed individually and the option provided is based in the Fitbit Warranty. Your feedback and comments are appreciated, we're always reviewing them and passing it along. 

I'll be around if you need further assistance. 

[kswhaley]

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@SilviaFitbit wrote:

Welcome to the Community @kswhaley. Thanks for the details mentioned and the troubleshooting tried. 

I can confirm that our team reviews each case is reviewed individually and the option provided is based in the Fitbit Warranty. Your feedback and comments are appreciated, we're always reviewing them and passing it along. 

I'll be around if you need further assistance. 

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Unfortunately the problem was not resolved 😞

[MQuickSilver]

I had the same problem.  This past weekend my watch battery died, and since I was out of warranty, I am SOL.

Given the exceedingly high prevalence of this going on (based on this community alone), I don't trust fitbit to make a device that I won't just have to re-buy in another 18 months.  Please resolve this issue and restore trust to your users fitbit!!

[kswhaley]

I'm SO disappointed! I really love this watch, doesn't seem right that it should only last between 12-18 mos, especially at this price.  Ive read lots of posts with Fitbit users having the same problem with the Ionic smart watch. In the past week  my watch went from holding a charge for 6-5 hrs down to about 3....I'm SO bummed!! 

[SilviaFitbit]

Thanks for getting back @kswhaley. Sorry for the delayed reply. 

Sorry to hear that after following the troubleshooting, your Ionic is still not holding its charge. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

Thanks for participating in the forums @MQuickSilver. Your feedback is appreciated, we're always working to provide you with the best service and your comments have been passed along. 

I'll be around if you need further assistance. 

[SJBros]

Ditto. My Ionic works great except it won't hold the charge more than about 8 hours. The rest of the functions are still working so far. In the last month I have been swimming with the watch on. Wondering if this has contributed to reducing the battery life. Anyone else have similar problems.

Could it be the other apps on the watch?

[SilviaFitbit]

Welcome to the Community @SJBros. Sorry for the delayed reply. 

Thanks for the details mentioned. I'm glad to hear that you're using Ionic to track your swim. I would like you to confirm you've tried these steps to improve your Fitbit device's battery life. 

Let me know how it goes. I'll be around if you need further assistance. 

[som_vl]

Hi! I’ve got exactly the same problem after swimming for couple of times with ionic on. First it would not hold a charge for longer than 5-6 hrs. Now it’s dead completely and would not charge. It is just over 13 months...

[Cstan]

Same thing, after 13 months of used. After full charge suddenly it turn black. Can't charge or restart. Report on case after 2 days nobody reply. Too many such case for fitbit? Seems like no luck for a replacement, gonna say goodbye to fitbit if this is the case! 

Moderator edit: Removed personal information 

[Cstan]

Yes after 14 months spoil. Ask me to read their warranty policy. Don't waste our time if you do not have confident with your product. Goodbye fitbit

[curly242]

I hear you all the way

[RicardoFitbit]

Hello guys! It's a pleasure to continue providing assistance with your Ionic devices, pardon me for the delay in responding. Welcome to the Community Forums @som_vl and @Cstan. It's nice to see you again participating @curly242.

I'm sorry to know that each of you are experiencing battery difficulties with your Ionic devices, I'd like to recommend some troubleshooting steps to resolve this behavior. That said, I recommend to first check the steps from our help article: Why isn't my battery charging on my Fitbit device? and then try the last step which is a restart. If after trying such steps your Fitbits are still not responding, please follow the next steps to perform a factory reset procedure:

1. On the device, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
3. When the device vibrates, release all buttons.
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details.
6. Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

If by any chance this information doesn't resolve this concern, I recommend to contact our Customer Support team to receive further assistance directly with them or contact me back so I can create a case for them to contact you directly. Please note that, if applicable, our Support team will move forward to determine the eligibility for a replacement device based on our warranty policies. Please check our policies for a better understanding of their resolution for the ones who already contacted them.

We are always striving to improve the Fitbit experience wit our products and services, therefore, the feedback that was submitted here is appreciated because it help us to evaluate our procedures. 

Don't hesitate to contact me back if you have any additional questions.