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Fitbit ionic not working after bath!

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‎11-01-2018 17:55

‎11-01-2018 17:55

Hi 

My ionic isn’t working (the touch screen function) after I had a bath with it on. 

 

Ive tried resetting it three times and it syncs fine to phone but doesn’t respond to touch. 

 

Any advice much appreciated 

 

thanks 

 

Charlotte 

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4 REPLIES 4

‎11-01-2018 17:57

‎11-01-2018 17:57

I think you will have to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-01-2018 18:00

In response to NellyG

‎11-01-2018 18:00

I’ve had a look at that but it doesn’t answer my question. Is there a contact address I can get please? 

 

Thanks

 

Charlotte

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0 Votes

‎11-01-2018 18:03

In response to Charleose

‎11-01-2018 18:03

To contact support follow the link in my signature and scroll to the bottom of the page and select Get Support  - the support methods available will be displayed.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-01-2018 20:48

In response to NellyG

‎11-01-2018 20:48

Contact
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer