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Fitbit ionic screen not working correctly

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‎07-29-2019 23:09

‎07-29-2019 23:09

Was at work the other day, looked down at my watch to time something, and watch screen was very dark. I was thinking maybe I just adjusted the brightness or something, at the moment it was the least of my worries. After I was done i started to actually look at my watch, the screen looks pixelated, it goes bright randomly and than goes very dark unreadable. The ionic is a little over a year old. Any one else have a problem similar? Sucks that an almost $300 watch can't last longer than a year. 

I have done the basic reset, factory reset, and nothing is helping. Any tips would be much appreciated.

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‎07-29-2019 23:36

‎07-29-2019 23:36

Hi @Cody_James Welcome to the Community. Sorry to hear about your Ionic. As you have already tried a factory reset, I would suggest contacting contacting Customer Support  to report this and discuss what further options might be available to you. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎07-30-2019 19:46

In response to Tony.r

‎07-30-2019 19:46

Hello @Cody_James welcome to the Community Forums, it's a pleasure for me to assist you with your Fitbit Ionic.

 

First, I appreciate your effort and patience troubleshooting your device prior to posting, seems odd that your device isn't working as the way we designed it even after trying the previously mentioned steps. That said, just as @Tony.r advised you, I've contacted our Customer Support team on your behalf for them to further assist you with this situation. That said, I recommend you to keep an eye to your email inbox because they'll be in touch with you soon.

 

In the meantime they contact you, don't hesitate to ask me any additional questions you may have. 

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