help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit ionic screwed after the Apr 2020 update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2020 18:31

‎05-01-2020 18:31

Hi 

my Fitbit seems to be screwed after I updated the Fitbit software On Monday 27th April 

At first it wouldn’t connect to the GPS and map my runs even though the run activity’s settings GPS was turned on. 

I use an iPhone to sync the device 
this wasn’t fixed and after the battery’s cycle ran out , it died and now it wouldn’t start 

while plugged in to the charger, I tried pressing the menu button for more than 10 secs but the Fitbit logo wouldnt come back. 
can you pls help? 

Best Answer
0 Votes
1 REPLY 1

‎05-01-2020 18:47

‎05-01-2020 18:47

It switched on using the left and the lower right button 

 

and it seems to have mapped my last run (even though through the run, it said it was “searching” for the GPS) 

Best Answer
0 Votes