Fitbit ionic stopped working, just has the Fitbit logo on the screen

[Alex4143]

Fitbit ionic worked fine yesterday and this morning my phone cannot locate it. It’s fully charged, I turned on and off airplane mode on my phone and I restarted the fit bit multiple times by pressing the left and bottom buttons together. But when I turn it on again it just keeps showing the Fitbit logo sign,  it goes on and off the screen as my phone searches for it. I can’t get anything to pull up on the Fitbit 

[NellyG]

What phone are you using? Is it on the Supported Devices List? 

[Minispud]

Do a factory reset on the watch and re pair the watch with the app on your phone.

it worked for me on an iPhone 6s.

[Alex4143]

it was originally set up with my iPhone  8 plus and it worked for a couple of days but since it stopped working this morning i have also tried connecting it to my old android phone and my mac desktop as well and nothing has worked. my old blaze fit bit is working just fine 

[Alex4143]

i think i did the factory reset. is that where you press all three buttons down until the screen goes black. if so, iv down that at least five times. and iv tried airplane mode on my phone, and forgetting the device under my bluetooth phone settings, and updating the fitbit app on my phone. maybe i should remove the ionic from my fitbit devices? all the data will be erased but it is the only thing i can think of that i have not tried yet. I'm starting to believe that the people who think the ionic watch is ridden with problems are right. bc the first watch i got in the mail never worked, then they sent me a new one which has lasted a couple of days and is now not working 😞

thank you everyone for your help and input, i appreciate it and hope i can get it fixed