help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit ionic won’t turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-15-2019 19:28

‎05-15-2019 19:28

After a run I took my Fitbit off. When I picked it up it would not respond. It was fully charged before my run. I put it on the charger and it is not responding to that either. I have tried to rest it but it does nothing. Only had my Fitbit a little over a year. Really disappointed if it is dead already since it cost so much money. 

Best Answer
2 REPLIES 2

‎05-15-2019 19:58

‎05-15-2019 19:58

I have the same issue. My ionic is not responding to anything it has been a week. Timing is almost the same, just 15 months old. Fitbit is running fast to become a complete disappointment. I am intending take it back to where I bought it tomorrow. I will write down my experience.

Best Answer
0 Votes

‎05-15-2019 20:42

‎05-15-2019 20:42

My Fitbit had the same issue after about 16 months.  After several resets I could access some functions, and reset the device to "factory settings".  The step monitor doesn't work, and the heart rate monitor doesn't work.  The time and GPS seem to work, but the battery now only lasts 1 day at most.  So about half the useful functions are working.  Fitbit client services couldn't help, but they did offer a discount if I wanted to buy a new one.  Ha!  

It seems the Ionic has a common issue.  In Europe the warranty period is two years, and this would be covered.  

Best Answer
0 Votes