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Fitbit ionic

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‎03-18-2018 13:09

‎03-18-2018 13:09

Hi can anyone help or give advice at all.had the ionic for 2 wks a upgrade from the charge 2 so was looking forward to this one.is anyone finding the step counting isnt correct or am i doing somethink wrong .any help be grateful  thank you

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‎03-18-2018 13:59

‎03-18-2018 13:59

@Simbo83wrote:

Hi can anyone help or give advice at all.had the ionic for 2 wks a upgrade from the charge 2 so was looking forward to this one.is anyone finding the step counting isnt correct or am i doing somethink wrong .any help be grateful  thank you

Hello..  I have had my Ionic since September 2017 and have not had any issues with STEPS or anything else (Love the Ionic by the way).  If you are having an issue, try a manual reset on your Ionic (Hold the LEFT and Bottom RIGHT buttons down together until the Fitbit icon appears, than release).  Also, make sure you are wearing your Ionic a bit snugger when you exercise (Fitbit recommendation).

 

Hope this helped, keep on STEPPING!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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‎03-18-2018 14:03

In response to GySgt_Seidell

‎03-18-2018 14:03

I will defo try this thank you.

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‎03-18-2018 18:37

In response to Simbo83

‎03-18-2018 18:37

You could also do a Factory Reset by holding down all 3 buttons.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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