help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-18-2018 13:09

‎03-18-2018 13:09

Hi can anyone help or give advice at all.had the ionic for 2 wks a upgrade from the charge 2 so was looking forward to this one.is anyone finding the step counting isnt correct or am i doing somethink wrong .any help be grateful  thank you

Best Answer
0 Votes
3 REPLIES 3

‎03-18-2018 13:59

‎03-18-2018 13:59

@Simbo83wrote:

Hi can anyone help or give advice at all.had the ionic for 2 wks a upgrade from the charge 2 so was looking forward to this one.is anyone finding the step counting isnt correct or am i doing somethink wrong .any help be grateful  thank you

Hello..  I have had my Ionic since September 2017 and have not had any issues with STEPS or anything else (Love the Ionic by the way).  If you are having an issue, try a manual reset on your Ionic (Hold the LEFT and Bottom RIGHT buttons down together until the Fitbit icon appears, than release).  Also, make sure you are wearing your Ionic a bit snugger when you exercise (Fitbit recommendation).

 

Hope this helped, keep on STEPPING!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

Best Answer

‎03-18-2018 14:03

In response to GySgt_Seidell

‎03-18-2018 14:03

I will defo try this thank you.

Best Answer
0 Votes

‎03-18-2018 18:37

In response to Simbo83

‎03-18-2018 18:37

You could also do a Factory Reset by holding down all 3 buttons.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes