Fitbit is stuck on Data not cleared

[Barnesjc]

I went to perform a factory reset and now my fitbit has a big x on the screen with Data not cleared Sync and try again but it won't let go any further. 

[RicardoFitbit]

Hi @Barnesjc thanks for bringing this to my attention, I'm happy to assist you with your Ionic concern and to give you a warm welcome to our Community Forums!

Seems odd that after trying our factory reset your device is only showing an X, can you please let me know why did you tried our factory reset procedure? Were you experiencing an issue before trying it? Let me share with you that occasionally a firmware update will start and stop or otherwise fail, reason why your device is only showing the X previously mentioned. 

 For best results, leave on all-day sync and remove other Fitbit devices from your phone's Bluetooth settings. Before you begin the firmware update, plug your watch into the charger. Make sure your watch is in range of your home or work Wi-Fi network during the update, or connected to your nearby phone for Fitbit Versa Lite Edition. If the firmware update fails, you may see this image on your watch's screen:
 

Therefore, please follow the troubleshooting steps that are specified on our help article: Why can't I update my Fitbit device? and let me know how it goes.

Keep me posted, I'll be here.