Fitbit locked and blocked

[Shellzz]

My ionic is locked and blocked . It won’t allow me to set a new pin. It comes up as failed. I have reset the Fitbit . I have turned off passcode etc . Everything listed in here by others I have tried. I operate my Fitbit from iPhone 8. 

Can anyone help. Have had so much trouble with ionic I don’t think I will ever get another one 

[Tony.r]

@Shellzz Sorry to hear that. Have you tried a reboot by pressing and holding the bottom right and left buttons in to see if you can get the Fitbit emblem to appear. If this does not unfreeze it, I would suggest contacting Customer Support so they can assist you further. 

[N8teGee]

Just to follow on from @Tony.r

If that doesn't work you can also try entering your pin incorrectly 10 times, it should prompt you to unlock the Ionic via the fitbit app on your phone. You should then be able to reset the pin from there. This help article might be of some use.

To unlock your device with your phone:

1. From the Fitbit app dashboard, tap the Account icon () > your device image. 
2. Tap Device Lock.
3. Find the option to reset your PIN code.

[Shellzz]

It is prompting me to unlock on
My phone this is what I’m having trouble with . It keeps coming up as failed ?

Shelley 

[N8teGee]

Instead of entering the pin for your Ionic, try entering the pin you use to unlock your phone with. 

[Shellzz]

The pin is 4 numbers and the pin to unlock phone is 6 numbers . I’ve contacted Fitbit support but haven’t heard back yet 

Shelley 

[Rich_Laue · Accepted solution]

, this screen is asking you to enter the phone's unlock code.

[Rich_Laue]

, this screen is asking you to enter the phone's unlock code. For me I can use my fingerprint.

[Shellzz]

Shelley 

[Shellzz]

Hi nothing works 

Shelley 

[EdsonFitbit]

Hello everybody, thanks for visiting the Fitbit Community.

@Shellzz In order to address your issue better, could you please provide a screen shot of the message requesting to enter the pin code?

@Rich_Laue @Tony.r @N8teGee Thanks for your support.

I'll be waiting for your response.

[Shellzz]

Hi I have fixed the problem with help from Fitbit support . 

Shelley 

[EdsonFitbit]

@Shellzz Thanks for the update.

I'm glad to hear that you have resolved the issue, thank you for letting us know.

Keep on stepping.

[Wfletchr]

So how about sharing the solution?

[Rich_Laue]

Hello @Wfletchr at what step are you having an issue with?

Did you go to the ionic settings in the Fitbit app?

Tap the device lock and enter the code to unlock the phone? 

Now you should be able to change the pin lock or remove it for everything but Fitbit pay.

Let's go to Fitbit online, searchable, interactive help giides, link to help is also found below.

How do I use the device lock on my Fitbit device?

Learn about securing your Fitbit device with a PIN code

[Shellzz]

The solution was to go into Fitbit settings and disable Fitbit pay . Everything returned to normal after that and then I enabled Fitbit pay again and redid the bank details. I just have to ensure that I put my pin in at least once a day 

Shelley 

[jameshylands]

How can I tell if my Fitbit is lock

[Rich_Laue]

If you open the screen of the ionic and you see this.

Or

 

Your Ionic is locked.

Basically if you cant get ti anything on the tracker without entering a pass code, it is locked. 

The problem comes when the code is entered incorrectly to many times and you get the message to unlock with phone.