Fitbit Ionic Charger contacts melted

[JoIonic]

The center contact (for charging) in the back of my Ionic melted over one of the side contacts and won't charge now.  The contacts were fine until I updated to the latest OS.  I had my watch on the charger while the watch OS was being updated.  Once the update was done and I got a full charge I put the watch on and went about my day(s).  When it was time to charge again, I connected the charger to the watch and the magnet had a good connection but the watch didn't peep indicating the watch was being charge.  I tried repositioning the watch and charging cable.  I also tried different cables and outlets but still nothing.  I then examined the back of the watch and that's when I noticed that 2 of the contacts on the back of the watch were blocked.  It looks like the center contact melted onto on of the side contacts.  How do I fix this?  Is this a known issue with the Ionic?  If it matters I have the Adidas Ionic version.  I rely heavily on my watch for my running stats and everyday activities.  I can't avoid to go out and buy a new watch.  And if I have to, I would like to know if I should stay away from the Fitbit/Ionic due to this issue.

Any assistance would be greatly appreciated.  Thanks

[PaulMe]

Hi Jolonic,

I hope it is still under warranty? If not then best you will get is a paltry 25% discount off another Fitbit.

These are not repairable.

Best I can suggest if out of warranty is with a steady hand, magnifying glass and a tiny jewellers screwdriver or razor blade, is see if the metal contact can be gently cleaned so it makes contact with the charging cable.

Other than that, in the bin it goes.  

[SilviaFitbit]

@JoIonic A warm welcome to the Community. Thanks for the detailed information shared about what you're experiencing with your watch. 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

@PaulMe Thanks for your input. 

I'll be around if you have any additional questions. 

[Haggischap]

Hi guys hope you can help. The issue appears to have affected me.  It appears the middle connection is misshapen. Also tried all troubleshooting and tried an alternative charger that a friend has (genuine) 

[JoIonic]

Since my post, I did some searching on this issue and seems like it has happened to many other watches.  What is Fitbit doing to fix/prevent this issue from happening again?  Why should I purchase another Ionic if I could wind up with the same issue?  I checked and my warranty is up.  Your recommendation to use a blade and tiny screwdriver won't work for me, my eyes are bad and I don't have steady hands.  I guess it's time to try another brand of watch to track my activities.

[SilviaFitbit]

@Haggischap It's nice to see you on the Community. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

@JoIonic Thanks for the research done. I've shared your post once again with our Support team and they mentioned that they are still troubleshooting this with you, we truly appreciate your time and understanding with this. Please continue the communication in the open case that you have.  

I'll be around if you have any additional questions. 

[Ace11176]

This just happened to me last night. The charger fried my contacts and my Ionic won’t even turn on. So frustrated!

[SilviaFitbit]

@Ace11176 A warm welcome to the Community. Thanks for getting in touch about this. 

I see where you're coming from. I've shared your post with our Support team and they will continue assisting you through email, due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Ace11176]

Thanks for reaching out. How long can I expect to wait before someone contacts me? I would like to get a new watch ASAP.

Thanks,
Kaylene

Sent from my iPhone

[SilviaFitbit]

@Ace11176 Thanks for getting back. I don't have a timeframe about when they could be in contact with you, however, a case has been created on your behalf and someone should be in touch with you soon. 

Thanks for your understanding. 

[Bought2018]

Same thing happened to me a couple of days ago. The contacts melted over on my Fitbit Ionic Adidas Edition whilst on a run! The most annoying thing is that it’s just 1 month out of warranty! Very disappointing... 

[SilviaFitbit]

@Bought2018 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I see where your disappointment is coming from. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Dolfanker]

Same thing has happened to me today. I've tried different chargers and USB ports but nothing works. Looks like plastic melted over 2 of the contacts.  It was charging just fine a few days ago and now nothing. I've been a fitbit user for about 5-6 years now and I'm very disappointed. I've had this ionic for just over a year so of course it's out if warranty.  I really hope there is a fix to this problem or I will definitely be going to a different brand of watch for tracking my stats.

[SilviaFitbit]

@Dolfanker A warm welcome to the Fitbit Community. Thanks for sharing what you experienced with your Fitbit Ionic. 

I see where your disappointment is coming from. Since the plastic melted over two of the contacts, it's better to create a case on your behalf with our Support team and they will explore your options, they options provided are based in the Fitbit Warranty. 

Let me know if you'd like me to create a case for you. I'll be around if you have any additional questions! 

[Eyeriz]

Hi Silvia,

this also just happened to me! My Fitbit ionic contact points are melted and the ionic refuses to go on again.

please open a case for me as soon as possible, because of my job I couldn’t miss this watch.

greetings, Iris 

[SilviaFitbit]

@Eyeriz Welcome back to the Fitbit Community! Thank you for getting in touch about this. 

I'll be happy to open a case for you, I understand how it feels being without your Fitbit Ionic. A case has been created for you with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions! 

[Dominicjames]

Hi Dominic,

It was nice chatting with you regarding your Ionic that melted.

We appreciate your time and patience with this matter.

Our records show that this device was previously replaced, so we can’t replace it again.

Thanks for your understanding. If you have additional questions about your Fitbit device or services, visit help.fitbit.com.

Sincerely,
Kareen D. and the Fitbit Team

[jjonesbgsu]

This just happened to me too. This watch originally cost me I think $299. I liked it, until the watch crapped out literally right after the year warranty ( a pattern I have noticed happens far too often with Fitbits) I called customer support and was offered 25% off a Fitbit of my choice as long as it wasn't the newly released Versa at the time. I got pretty heated and got the support person to send me a replacement. Low and behold here we are about 14 months since that time, and my charger connection point just melted and this watch is now a paperweight. This concludes my time with Fitbit. Going to spend my money on a Galaxy watch or something comparable. Fitbit just isn't worth it anymore in my opinion.