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Fitbit logo keeps showing and not working

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‎09-02-2019 14:41 - last edited on ‎09-03-2019 06:58 by Fitbit Moderator

‎09-02-2019 14:41 - last edited on ‎09-03-2019 06:58 by Fitbit Moderator

Since Saturday my Ionic has stopped working on three occasions. Fitbit logo came up on the screen and all other functions stopped working (twice I was trying to us the GPS and once music). The watch is only four months old. Worked perfectly for two months now there is a problem every week. Any suggestions?

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎09-03-2019 07:02

‎09-03-2019 07:02

Welcome to the Community @Julieo97. Thanks for the details mentioned. 

 

Sorry to hear about what you're experiencing. It's pretty weird that your Ionic is showing you the Fitbit logo and then it stops working. 

 

I would like you to restart your watch and continue checking if your Ionic works normally. 

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-06-2019 01:14

In response to SilviaFitbit

‎09-06-2019 01:14

Silvia

Thank you for your reply. It doesn’t seem to have happened again since I reset the watch. 

Best Answer

‎09-07-2019 18:56

In response to Julieo97

‎09-07-2019 18:56

Thanks for getting back @Julieo97. I'm glad to hear that it didn't happen again after you restart your Ionic. 

 

Hope you can continue enjoying your watch and reaching your exercise goals. 😀

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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