Fitbit logo on screen

[AceH]

My SECOND Fitbit Ioonic has been reduced to a small paperweight!  With my first Ionic one of the charging pins on the back broke off a short while after the warranty expired.  I contacted Fitbit and they sent a link to me where I could purchase another one at a discount.  I purchased another Fitbit and shortly after this second Fitbit warranty expired and the latest update the Fitbit would not sync as the App could not find the device.  I tried everything I was supposed to reset the Fitbit but it made things worse.  The Fitbit got stuck on the logo and nothing I tried fixed the issue...it won't charge, it won't go to any other screen but the stuck on the logo.  I had contacted support about this and received a response.  After trying everything I was told, I contacted support once again informing them of my results but haven't heard from them in about a week.  I have been a Fitbit user since the Fitbit One.  I refuse to buy a Fitbit Ionic every 13 or 14 months.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @AceH, it's nice to see you again participating here in the Community Forums! 

Thanks for bringing this to our attention and for all the details that were shared in your post, your effort and patience troubleshooting your device is appreciated, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.