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Fitbit logo still screen

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‎10-19-2017 08:16

‎10-19-2017 08:16

Please how do I take off the Fitbit logo on the device screen after successful setup and syncing has been done? I have followed all the steps and successfully set my device. I get vibrations on my device for notifications and on my Samsung phone I can see all my activities recorded but on my device screen, it is just the fitbit logo covering the entire screen. Can anyone help?

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‎10-19-2017 08:26

‎10-19-2017 08:26

@Queeniee wrote:

Please how do I take off the Fitbit logo on the device screen after successful setup and syncing has been done? I have followed all the steps and successfully set my device. I get vibrations on my device for notifications and on my Samsung phone I can see all my activities recorded but on my device screen, it is just the fitbit logo covering the entire screen. Can anyone help?

Have you run the firmware update?

 

If you have then try restarting the watch.. Hold down left and bottom right buttons for 10 secs.

View best answer in original post

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5 REPLIES 5

‎10-19-2017 08:26

‎10-19-2017 08:26

@Queeniee wrote:

Please how do I take off the Fitbit logo on the device screen after successful setup and syncing has been done? I have followed all the steps and successfully set my device. I get vibrations on my device for notifications and on my Samsung phone I can see all my activities recorded but on my device screen, it is just the fitbit logo covering the entire screen. Can anyone help?

Have you run the firmware update?

 

If you have then try restarting the watch.. Hold down left and bottom right buttons for 10 secs.

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‎10-19-2017 22:35

In response to SunsetRunner

‎10-19-2017 22:35

Thank you for your reply. It was very helpful
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‎03-21-2018 05:32

In response to SunsetRunner

‎03-21-2018 05:32

Such an easy solution, but..... be PATIENT and WAIT for it!!! (it took less than 60 sec). Allow the watch to sync/reset itself after you hold down the left and bottom right buttons. BTW, I LOVE THIS FITBIT!

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‎01-30-2020 15:43

In response to eve1

‎01-30-2020 15:43

I have the same issue, only I have the Versa 2. Therefore I don't have a bottom right button. Any suggestions?

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‎02-01-2020 07:33

In response to LLB1969

‎02-01-2020 07:33

LLB1969 - the Versa 2 is the newest FitBit. Hopefully it's under warranty. My suggestion would be to contact tech support. Not only do they reply quickly, they are also very friendly. 

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