help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit no longer syncing with Android app??

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-14-2019 13:08

‎02-14-2019 13:08

Previously I owned a Fitbit Flex 2 that recently stopped working. Today my boyfriend sent me a Ionic for Valentine's day and I am still having the same issue. 

Best Answer
2 REPLIES 2

‎02-14-2019 13:18

‎02-14-2019 13:18

My Ionic stopped syncing earlier this week. It will only sync during setup and I’ve tried iOS and Windows apps. iOS sees it and will send notifications (so it’s connected), but will not sync. After the initial setup with Windows, it can no longer find it. I’ve been through every single troubleshooting step (even factory reset) and nothing has fixed it. Currently waiting to hear back from customer service.

Best Answer
0 Votes

‎02-14-2019 19:16

‎02-14-2019 19:16

@Camellia.Athena What smartphone do you use? Version of OS?

Best Answer
0 Votes