Fitbit not holding charge

[shasta2023]

I've had a Fitbit Ionic since November 2018. It held a charge for 5 days for about 8 weeks, then started losing its battery life. Only lasting 3 days, on a full charge, then going dead. I've had 3 replacements and they only seem to hold a 5-day charge for 6 to 8 weeks. Has anyone else had this problem? It's very disappointing! Has anyone else experienced the same problem?

[SilviaFitbit · Accepted solution]

It's great to see you around @shasta2023. Thanks for the details mentioned. 

I would like you to follow the tips mentioned on this article: Can I extend my Fitbit device's battery life?

Let me know how it goes. I'll be around if you need further assistance. 

[shasta2023]

I've tried all these tips. What's frustrating about these TIPS, is the consumer pays $249.00, then the consumer can't don't do this & don't do that, just to extend battery life. The luxury of having an IONIC is the ability to enjoy all that it offers, however, if you can't utilize what the IONIC has to offer, it then becomes not worth the value of which you paid for it. If the advertisement for a product is to hold a charge for 5 days, it should come with no restrictions!!

[SilviaFitbit]

Thanks for getting back @shasta2023. Sorry for the delayed reply. 

Your feedback is appreciated, we're always striving to provide you with features that can make your fitness life easier. I've shared your post with our Support team, they will continue assisting you and providing you with options. 

I'll be around if you need further assistance.