help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not syncing or connecting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2019 12:36 - last edited on ‎02-22-2019 14:34 by Moderator Alum

‎02-22-2019 12:36 - last edited on ‎02-22-2019 14:34 by Moderator Alum

I have had my fitbit for 18 months without any issues. Today I woke up and my sleep wouldn't sync, now nothing will sync, it looks like it is syncing but it doesn't and keeps trying and failing. I have reset the fitbit, reset the phone, deleted and re-installed the app on my phone and removed the fitbit from the app to start again. Now when I try and connect the fitbit to the phone it is saying error 400.

 

Help!!

 

Moderator edit: title for clarity

Best Answer
0 Votes
1 REPLY 1

‎02-22-2019 16:27

‎02-22-2019 16:27

I'm having just about the same issue, but I've not yet removed my device from my list on the app.. I'm worried that if I do i'll end up with the same error message!

 

Sorry, no help from me, but hopefully someone will help answer your question, and then also help me!

Best Answer
0 Votes