Fitbit over heated and shut down

[StarySky]

I was swimming to day doing some laps. After I got out I dried my Fitbit then it over heated and even showed a temp. Pic. Then shut down.

Now its still overheating and will not charge. Has anybody else had this problem? My is only 2months old.

[SunsetRunner]

Contact Customer Support.

[StarySky]

I have just waiting on a response. I have recently see that other have gone through the same thing. 

[Rich_Laue]

Was the tracker hot, I see any mention of the tracker feeling hot to you .

If it has shut down, because of overheating, then then the battery most likely will not need charging. 

In any case the Ionic wontwodo anything until it cools down. Has it cooled down yet? 

I have seen posts about trackers overheating in the desert, and I've had a tracker shutdown simply because the sun was shinning on it .

[StarySky]

Just got word from Fitbit. They sent a prepaid label and are going to replace it for free. I have to say I am surprised. Lucky and Happy that they have very great customer service.

Moderator edit: format.

[SunsetRunner · Accepted solution]

Good News! I had a feeling that would be the case.

[WaterPoloCoach]

I have an Ionic now 10 months old. It’s been working perfectly until today. Been swimming so rinsed it down and dried it, it had switched itself off. And wouldn’t switch on. So charged it, when I checked on it’s status still no charge but it was BOILING hot. So have disconnected it - any advice greatly appreciated.

[StarySky]

I had the same problem with mine as well a couple of months ago. Its not going to start up again.. Water already got into the device through a seal.

You need to get a hold of customer service and tell them what happened. Make sure to take pics. Of what its doing.

They will send you a new 1 after you ship out the old 1. It will take about 2 weeks to recieve another.

[AndreaFitbit]

Welcome to the forums @StarySky and @WaterPoloCoach! I apologize for the delayed response and will be glad to assist you with your Fitbit Ionic issue.

@StarySky, thank you for sharing your experience with us and I'm glad to hear that you got a replacement for free. 

@WaterPoloCoach, I've created a case on your behalf and a Customer Support representative will contact you soon. Please check your email. 

Thank you for your help @SunsetRunner and @Rich_Laue. 

Let me know how it goes. 

[gwashorn]

My Ionic did the same thing this weekend.  I never swim with it but this past weekend it got wet cleaning while cleaning the pool.  It shutdown, thought batter was low.  Tried to charge it and got extremely hot to the touch.  Tried all the button resets etc. and charging again.  Same thing, get blistering hot.  So how do I get support for handling this?  thank you.

Gary Ashorn

[Rich_Laue]

Hello @gwashorn look in the top right of this page and tap on where your picture would be. Then tap/click on Contact support.

Alternatively you can scroll up and tap on the help link below, once help opens, scroll up and tap on contact support.

Or go to the help section in the Fitbit app. Settings - help

The link is http://contact.fitbit.com

[AndreaFitbit]

Welcome to the Fitbit Community @gwashorn! I'll be glad to assist you with your Ionic inquiry.

I went ahead and created a case on your behalf. Our Customer Support team will contact you soon. Please check your email. 

Thank you for your advise @Rich_Laue. 

Keep on visiting the forums. 

[WaterPoloCoach]

I received my replacement Ionic this week. I confess I am VERY impressed with Fitbit customer service.

Thanks

Rose

[gwashorn]

I appreciate the help, I got the e-mails, the return RMA and it has been shipped back.  thank you

[AndreaFitbit]

Thanks for getting back to us @WaterPoloCoach and @gwashorn. I apologize for the delayed response and I'm glad to hear that you received your replacement device @WaterPoloCoach and that you received the return RMA @gwashorn.

Keep on visiting the forums. 

[2kMama]

My Fitbit ionic will not turn back on. What are my options? It's probably 3- 4 years old and was sold as the leading Fitbit at the time however the Versa came out shortly after and is much more sleek and versatile it seems ???

[AndreaFitbit]

Welcome to the Fitbit Community, @2kMama. I´ll be happy to assist with your Ionic inquiry. Thanks for letting us know that your watch is like 3-4 years old. 

Since your device could be out of Warranty, I went ahead and created a case on your behalf and one of our Customer Support representatives will help you out. 

Keep on visiting the forums and thanks for being part of the Fitbit family! ❤️

[Saoud]

I had the same issue 2 days ago, and dont know what to do about it, been trying to charge with no success, i bought it while visiting new york in august 2019.

Thanks

[Rich_Laue]

@Saoud your best option is to contact support. Look in the above right slide out menu. 

Purchasing in NY gives you a 1 year warranty. 

[adit_sing]

Hi. I had the same issue a short while back with my 6 month old Versa 2. After charging for 20 mins, it became scorching hot and stopped working. It cannot be switched on anymore. Pls let me know where can I take it in Singapore to an authorised fitbit store.