help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit over heated and shut down

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2018 21:41

‎07-06-2018 21:41

I was swimming to day doing some laps. After I got out I dried my Fitbit then it over heated and even showed a temp. Pic. Then shut down.

Now its still overheating and will not charge. Has anybody else had this problem? My is only 2months old.

Best Answer
21 REPLIES 21

‎12-27-2020 10:52

In response to adit_sing

‎12-27-2020 10:52

Hi @adit_sing your best bet is to tap on the above link and contact support. 

Fitbit does not have authorized repair centers 

Best Answer
0 Votes

‎12-27-2020 10:53

In response to adit_sing

‎12-27-2020 10:53

You have to get a hold of Fitbit customer service and have them send you a
new one. Somewhere it got water damaged and got inside.
Best Answer
0 Votes