Fitbit recall query

[Rob124]

So I have completed the information necessary to return my Fitbit, received the email to say I have completed stage 1 with a reference number, clicked on the link waited 90 mins etc etc etc,  contacted customer support, United Kingdom number constantly busy even after 55 attempts to get through.  Contacted Fitbit via web chat, told to wait for an email. No email arrived, does anyone at Fitbit actually know about the recall and how long does it take. In the mean time bought. Versa 4 and sorry to say actually very disappointed with it.

Moderator edit: updated subject for clarity. 

[Odyssey13]

There is a special contact number for the Ionic recall - check out this article

[Rob124]

Thanks but unless I’m really missing something, been through all that followed all the links and going round in circles🤪🤪

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @Rob124. I'm sorry to hear bout your Fitbit Ionic recall experience. 

Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic.

Thank you for the heads up and assistance @Odyssey13.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.