Fitbit screen blank

[Lindaleeds]

Have woken up this morning to a blank screen  fitbit ionic will just not turn on!  Was fine at 1.30am.  Battery is ok.  How do i fix this?

[SteveH · Accepted solution]

It's a long shot but have you tried a restart by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo on the screen? (This should take less than 10 seconds)

[Gibgerry]

I did as suggested but I can’t connect now to the device as I need to be able to see the number on the screen and it is still blank. 

[SteveH]

That sounds like you are going through the initial setup process. Is this the case? Has it shown any signs of life at all? Did it show any signs of charging?

[Gibgerry]

Hi yes, that's right.  The problem is that the screen is still blank (although I can see it is faintly back lit), and I can't see the number that it is sending for the setup

[SteveH]

My guess would be that it's defective. You could contact customer support to see if they can help in any way and, if not, go through your warranty options. However, it might be easier to seek a replacement from the retailer.

[Gibgerry]

Hi thanks, for your reply.  I thought that might be the case.  Very disappointed, but thanks for your help.

Let's see what I can do via the route you suggest.