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Fitbit unresponsive after update, corroded electronics discovered inside

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‎11-23-2020 14:43

‎11-23-2020 14:43

My fitbit ionic stopped charging after the update, I tried every trick I but in the end could not even do a hard reset anymore because it became unresponsive and soon after the screen also didn't show anything anymore. That was odd to say the least.

 

Because the watch was out of warranty (not for long mind you)

as a final resort I went to a phone repair shop to have them have a close look at the seeminly dead fitbit ionic.

 

To my great surprise - the watch electronics on the inside showed signs of serious corrosion.

That is impressive for a product claimed to function even up to 50 feet under water!

 

I could understand failure from a processor getting fried because of intensive usage (or something),

but corrosion - at least to me - points at the product not being waterproof in contrary of what is promised. From a product priced like this I would expect it to at least be waterproof.

 

I got the fitbit ionic as a (really expensive) present about 2 years ago and besides my personal feelings I also find it pretty sad for the person who gave it to me. 

 

"Out of warranty"

 

Yeah.... I am very disappointed.

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‎11-24-2020 17:33

‎11-24-2020 17:33

Hi @sportokkie, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. Because this is a hardware issue, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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