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Fitbit unresponsive

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‎06-19-2018 21:12

‎06-19-2018 21:12

I took my watch to the beach and went swimming in the ocean. The next day the screen was not responding. My left button to turn the screen on wouldn’t turn my screen on. My green light that usually blinks is not on. I tried resetting it multiple times and changing the charging cord. The watch keeps showing the fit bit symbol but won’t go to the normal screen and when it does it won’t let me swipe through to the apps, it just turns off. Really upsetting since I bought this watch specifically for the waterproof purpose. I’ve only had the watch for a month and a half. 

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‎06-20-2018 00:33

‎06-20-2018 00:33

It sounds like your best option is to get in touch with Fitbit support using one of the available options. 

Community Council Member

Nathan | UK

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