help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit updates

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2018 15:32

‎08-18-2018 15:32

Is it just me or does fitbit continue to fall behind in innovation and then wonder why they are losing money and market share to other companies?

 

I accidentally deleted one of my activities on the fitbit app. There's no way to recover it. At the very least it should have asked me are you sure.

Looking at my activity log you see the activities listed with a map. The map is not even where I rode??!! Once you click on it it will show the correct map but why is the map wrong on the preview version?

I keep trying to export an activity to other trackers (Strava, Mapmyride) and the TCX is empty?

Seems like I need to find another tracker that is making updates or is responsive to issues (I was having issues with my Ionic before and you cant get american customer support on the phone)

 

Best Answer
0 Votes
7 REPLIES 7

‎08-18-2018 17:20

‎08-18-2018 17:20

only GPS recorded exercises can be exported.

As for Strava, the two accounts can be linked and a map of your ride will be sent to Strava. No export needed.

I've tried i d to export a run, will try tonight. 

Best Answer

‎08-26-2018 06:57

In response to Rich_Laue

‎08-26-2018 06:57

Although what was said was factual, it doesn't change the facts from my rant. These items that I said originally aren't done and therefore Fitbit is falling behind on the innovation curve.

Best Answer
0 Votes

‎08-26-2018 08:02 - edited ‎08-26-2018 08:05

In response to jrich78

‎08-26-2018 08:02 - edited ‎08-26-2018 08:05

You mention a preview map during the run, are you using the ionic to record your run? You should not be seeing a preview if you are.

Best Answer

‎08-26-2018 09:48 - edited ‎08-26-2018 09:49

In response to Rich_Laue

‎08-26-2018 09:48 - edited ‎08-26-2018 09:49

not a preview map during a run, but when viewing activities on the app post run/sync.

 

when you tap the exercise tile in the app, theres a preview map of a gps activity, its often wrong....however when you tap on that activity to open the details, it correctly displays the right map

Best Answer
0 Votes

‎08-26-2018 12:05

In response to soccersnaps

‎08-26-2018 12:05

Yes you are describing a bug/problem with one of the 4 versions of the Fitbit app, this has nothing to do with the ionic tracker.

When I check my events through the Android App, the preview looks like it matches. Since the preview is so small it is not easy to check.

 

This thread is asking why an event can not be undeleted. Which also has more to do with Fitbit.com.

Best Answer

‎08-26-2018 13:24

In response to Rich_Laue

‎08-26-2018 13:24

Funny i never had the map problem until the recent update, not bothered as im sure it will get fixed.

there is a warning about deleting cant be undone. Dont think thats a problem either, why delete if you then want it back

Best Answer
0 Votes

‎08-27-2018 01:14

In response to soccersnaps

‎08-27-2018 01:14

Yes any deletion can not be undone. 

Best Answer