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Unable to sync Ionic

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‎08-27-2018 00:45 - last edited on ‎03-04-2020 10:52 by Fitbit Moderator

‎08-27-2018 00:45 - last edited on ‎03-04-2020 10:52 by Fitbit Moderator

Ionic will not sync, it's saying there is a problem then asking me to reboot Bluetooth I've tried that for 2 days... Still nothing. So I have removed the ionic from my phone now I am unable to find it again?

 

 

Moderator edit: updated subject for clarity. 

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‎08-27-2018 00:47

‎08-27-2018 00:47

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

View best answer in original post

Best Answer
3 REPLIES 3

‎08-27-2018 00:47

‎08-27-2018 00:47

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

Best Answer

‎08-27-2018 01:07

In response to SteveH

‎08-27-2018 01:07

Many thanks for the advice... The restarting of the watch helped and I'm back up and syncing! 

Best Answer

‎08-27-2018 01:11

In response to SteveH

‎08-27-2018 01:11

I had a similar error and although my iPhone said connected to fit bit. I manually synced. I got no error but still wouldn’t sync so did as you said and restarted my Fitbit and it sorted it. 

Thank you

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