help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versus Garmin

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2019 03:37

‎10-21-2019 03:37

I have been with Fitbit for 5 years now and used numerous different devices. In general I had been happy with the application and watches. However more recently I am having numerous issues especially around Challenge integration and synchronisation. I have the Ionic which isn't a cheap watch so I am just wondering whether now is the time to switch to Garmin? 

The issues relating to the Ionic have been unresolved for over 12 months. The current issue looks to be a simple fix so i assume Fitbit have chosen not to resolve it and prioritise introducing new watches and pretty straps. Has fitbit now become more focused on creating pretty watches rather than functional watches? What are people's experience of Garmin watches? Do they value functionality more and customer feedback?

Best Answer
1 REPLY 1

‎10-21-2019 03:56

‎10-21-2019 03:56

My experience with FitBit products has not be positive. Their products appear to have a definite lifespan of about 9 -11 months. [ Ionic, Fitbit Charge, FitBit Flyers ]

I have had a pair of Flyers Replaced under warranty, the warranty Flyers then stopped working after 3 months and FitBit's response was ( your out of warranty )
The FitBit Ionic has just given up the ghost  today.

The FitBit Charge is showing signs of not working, heart rate monitor recording heart rate when the device is not on wrist. 

I have taken a run with both devices on the same arm  and on different arms respectively and received different heart readings and step counts.
It appears that their aim is not to endear customer loyalty. 
I am asking the same questions around Garmin and from the responses I have found thus far it appears their (Garmin ) product works as advertised.  

Best Answer