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Flashing Fitbit Logo on Ionic's Screen

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‎10-27-2018 14:38 - last edited on ‎10-28-2018 07:37 by Moderator Alum

‎10-27-2018 14:38 - last edited on ‎10-28-2018 07:37 by Moderator Alum

Well out of nowhere my Ionic went to a flashing logo when I started a sync. Now nothing stops the logo from flashing on and off. I called fitbit and the guy that saved me is the only reason why I didn't go buy the new Samsung. He knew what was going on. We tried a few things and nothing got the Ionic working. He sent out a replacement right away.

 

This sent much better then the last time I had to have my Ionic replaced.

 

Moderator Edit: Updated Subject for Clarity

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‎10-28-2018 07:37

‎10-28-2018 07:37

@davidf100010 I hope you're doing well! Thank you very much for sharing the experience you have had with Ionic and customer support. I'm really glad to read that the customer service agent help was great and that they were able to find the root cause of this and sent you a new unit.

 

Have you received the new one already? Once you do please follow these replacement set up steps for you to not loose any of your previous data.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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