Floors Climbed not tracking

[Fieldsy5]

I’ve seen this is a relatively common issue with the Ionic judging by the forums, but my Ionic is not tracking ANY floors climbed currently.

I've tried turning it off and on again.

I’ve tried a ‘soft reset’ on its own, aswell as 3 times in quick succession (this worked first time to track floors again but two weeks later it stopped again) 

I have also tried a hard reset twice by wiping the whole Fitbit & disconnecting it from everything and starting from scratch again yet it still won’t count floors. 

The last time it counted a floor was during November, the floor tracking has either worked fine or not at all since getting the product. I only bought the product last October.

Any further info/help with getting the product to finally work as it should without hitches would be greatly appreciated! 

[SilviaFitbit]

@Fieldsy5 Welcome to the Community. I truly appreciate the time you took to share your experience with your Ionic. 

Thanks for the troubleshooting tried and for letting me know that you've had your watch since October. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions.