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Forgot Fitbit Wallet pin

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‎03-02-2020 16:51 - last edited on ‎03-03-2020 11:03 by Fitbit Moderator

‎03-02-2020 16:51 - last edited on ‎03-03-2020 11:03 by Fitbit Moderator

Help!

 

For some reason, I forgot my pin to the Wallet section. However, there is no way to reset it! What should I do?

 

Moderator edit: Subject for clarity 

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‎03-03-2020 00:56

‎03-03-2020 00:56

Providing you haven't removed the fitbit from your account then you can reset the PIN from the app. Instructions are in: https://help.fitbit.com/articles/en_US/Help_article/2250/

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3 REPLIES 3

‎03-03-2020 00:56

‎03-03-2020 00:56

Providing you haven't removed the fitbit from your account then you can reset the PIN from the app. Instructions are in: https://help.fitbit.com/articles/en_US/Help_article/2250/

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‎07-28-2020 20:24

In response to SteveH

‎07-28-2020 20:24

What to do if device is removed? 

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‎07-28-2020 23:30

In response to Pavan_064

‎07-28-2020 23:30

If the device is removed from your account then it will need a factory reset and then it will need to go through the setup process again, including setting up your wallet again.

 

The problem with that is that you can't get to the setting for a factory reset because the fitbit is locked. There is a complicated and undocumented way of doing a factory reset using just the buttons but my advice would be that you do this under the guidance of customer support. You can contact them via contact.fitbit.com

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