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Frozen touch screen

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‎03-26-2020 10:09

‎03-26-2020 10:09

The touch screen on my ionic seems to not be working; it still lights up so I can see the time but won't let me scroll to the other screens or work the timer, excersise option etc. Is there a way to restart it or is this a fault? 

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‎03-27-2020 15:36

‎03-27-2020 15:36

Hi @nickyywilson,

 

The Ionic can be restarted very easily: just hold down the left and bottom right buttons for 10 seconds and release it.  Once you see the Fitbit logo appear, you're all set: the restart was successful.  And your data will still be there, so there's no need to worry about losing anything.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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