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Frustrating Syncing

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‎10-10-2017 07:06

‎10-10-2017 07:06

I'm getting aggravated with my new FitBit Ionic and the syncing. Unlike my prior FitBits, the Ionic seems to STOP syncing even though it's on always Sync. It's obviously a bluetooth issue, because I have to disable and then enable the bluetooth, or reboot the phone, and it will start syncing again....

 

But it prevents my notifications from coming to the watch as well. And this morning I went on my 7 mile run and when I was done I noticed the Ionic hadn't Synced since 7:58pm the previous evening and displayed 0 steps. I had to reboot my phone (android - Galaxy S7) TWICE to get it to finally sync...even forcing it manually was giving me the red circle and "!" symbol....Come On Guys....FIX THIS!!!!!

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2 REPLIES 2

‎10-16-2017 07:40

‎10-16-2017 07:40

Yet again the Ionic was not synced and refused to sync until I restarted the phone. I noticed at work, at 9:30am, and it had last synced at 2:50am. Fitbit better get going with the update to fix this.

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‎10-16-2017 14:57

In response to JASpillane

‎10-16-2017 14:57

I'm also having major problems with syncing and now it has no clock face and tells me to try another. Keep trying but between not syncing and the clock this watch will be going back to Fitbit! 

So far it's been a nightmare!

Looks like they released it for us to be beta testers! And I'm not happy!

 

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