Funny alarm bug

[cabichandani]

If you clear all your alarms, then set one for 7:30 am and another for 12:00 pm, and then toggle the 12:00 pm alarm, BOTH alarms toggle in a strange alternating pattern. 

Just toggling the noon alarm will enable and disable BOTH alarms. 

Tested this on my and a friends Ionic and another friend’s Versa in the central time zone both during and outside Daylight-Saving time. 

Anyone else experiencing this?

It has existed since the release of the Ionic. 

[SilviaFitbit]

A warm welcome to the Community @cabichandani. Thanks for the details mentioned and the test done in your friend's Versa. 

It's pretty weird that when you're toggling one then the other one is toggling too. I would like you to make sure you have the latest app version and you're doing this procedure to set the alarm. So far, I don't have any information about it but if you can provide me screenshots of what you're experiencing, this would help me sharing it with my team. 

I'll be around if you need further assistance. 

[cabichandani]

Here's a video of the procedure and the bug in action: https://www.youtube.com/watch?v=ZA80yYew5bE&feature=youtu.be

If you have an Ionic or a Versa, try it yourself!

I have the latest app and watch software.

I do not know how to take a screenshot of the watch face, but perhaps the video will help.

-Chris

[SilviaFitbit]

Thank you for sharing that video @cabichandani. Sorry for the delayed reply. 

I've informed my team about it. We truly appreciate your feedback about alarms, we're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

Let me know how it goes. I'll be around if you need further assistance. 

[cabichandani]

Have you confirmed this as a bug? I believe it's a bug and I've presented a clear guide for reproduction of the bug.

If not, is there an official bug submission forum or process?

[SilviaFitbit]

Thanks for getting back @cabichandani. I've shared this with my team and they are aware of it. If I have any updates or information about it, I will let you know. 

I'll be around if you need further assistance. 

[cabichandani]

Thank you!