help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

GPS failure & now 98% charging screen while wearing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2018 17:40

‎08-08-2018 17:40

I love my Ionic!

But last night after completing my run & syncing to my phone there is a chunk of that exercise that doesn't show on the map - it stops short (by aprox 1km) of where I stopped! And now the screen indicates 98% charging - obviously not charging though as I'm wearing it...... Has anyone else experienced these glitches and what do I do to fix them?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-08-2018 21:36

‎08-08-2018 21:36

Have you tried restarting the device?

 

You can do this by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo). 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

Best Answer
2 REPLIES 2

‎08-08-2018 21:36

‎08-08-2018 21:36

Have you tried restarting the device?

 

You can do this by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo). 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎08-09-2018 18:04

In response to N8teGee

‎08-09-2018 18:04

Hmmm - the charge message seemed to fix itself on the next charge so I thought I would do another run and see if all the errors had fixed themselves. Alas no, the run is only mapped until the 4th kilometer but the splits have recorded for the whole run - 6.5kms. I've just turned it off and back on now so will see what happens with the next run. Thanks

Best Answer
0 Votes