GPS has stopped working

[Forest23]

Hi 

My ionic has started loosing its GPS half way through an activity. This has happened twice this week. It will not connect again once it has lost signal. 

Today I did a 26km mountain bike ride. Signal was lost at 19km and it just displayed searching for the remaining 7km. The skies were clear and blue and I have ridden this route dozens of times and no gps issues before. It also happened yesterday on a running route I regularly run and successfully record gps data with my ionic. I did shut down the watch after the run yesterday, but it failed again today. 

Hope you can help as I’m in a Sober October fitness challenge!!😢

[SilviaFitbit]

@Forest23 It's great to see you on the Community. I'll be happy to help you with GPS issues you're experiencing. 

Thanks for the details mentioned and the restart performed. I would like you to confirm that you restarted it by following these steps. If you did but your GPS stops working again, please reply to the following questions: 

- Which activities have you tracked and you've noticed this issue? 
- Does it happen at a certain km?
- Does the activity continues tracking or does it get lost?

Keep me posted. 

[Forest23]

Hi
My ionic will not connect to gps at all now!
It used to connect outside my front door within a matter of seconds. I have stood there for over ten minutes and it just says searching. I have tried walking up and down the road, but it still will not connect.
I have followed the reset procedure.
Regards
Neil

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[Forest23]

Hi

yesterday on the bike setting I eventually managed to get it to connect and it lost gps at 19km and never regained a connection over the last 7km

This was on one of my regular routes which always records with no issues.

The day before I went for a run I usually hit let’s go as I walk out the door and it connects within seconds. It was after a couple of Km’s I realised it was still searching. It didn’t connect at all over 6kms and again this is a route I regularly run with no issues.

[Forest23]

I can confirm after following your instructions and updating my app everything is working fine again 😄

Thankyou

[cathm]

@Forest23  That is great news! Thank you so much for the update 😊

[SilviaFitbit]

@Forest23 Thanks for getting back. I'm glad to hear that after following the troubleshooting shared, it's working again. 

@cathm Thanks for participating in the forums. 

I'll be around if you need further assistance. 

[Aromer3]

Hi, what the difference does it make if I restart my Fitbit and when I turn it off and then on? I have that GPS connection issue. On the run activity after appr. 1 hour of  running the watch loses the signal ( it has happened to me a few times, the same route and the same amount of time till the dropoff, so it's definately not "the high trees, high buildings, cloudy sky" and so forth) and never gets it back till the end of the activity. When I restarted the watch, my first run after restarting was ok but the second one got the same issue. Today I restarted the watch again, but then saw this thread and turned it off and on but have not tried the activity yet.

[Forest23]

Mine has behaved itself now for several runs and rides😄

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[Aromer3]

Were those long runs and rides? Usually it happens at 40 min -1 hour point into the activity. 

[Aromer3]

What instruction have you followed? 

[Aromer3]

I did a factory reset on mine and today my 13 km run was perfectly fine. Fingers crossed it's gonna be ok for all my runs:-)

[Forest23]

Yes 2.5 hr rides and runs uptown an hour long

[Aromer3]

Mine has started loosing GPS again. I'm troubleshooting the issue with the Fitbit support, but it's not fun. Strange, 3 runs were ok but the fourth one wasn't, the watch lost GPS during the activity and didn't get it again.

[Aromer3]

In the end, my watch start losing GPS signal again and the Fitbit replaced my unit. After a horrendous process of updating, I was lucky to make them work. It's a different topic but why updating a new Ionic is so difficult? But today my replacement unit lost GPS tracking again and didn't regain it. All the same. I was shocked. Fitbit sent me the faulty unit again and now they are having me go through all the troubleshooting steps again. I know for sure, all the Ionic units are faulty. They did something wrong with the model but they don't confess to the issue. I'm not gonna do it all again, troubleshooting, replacements, no, I'm fed up. If the watch lose GPS signal once or twice again, I will throw them away. I have a Garmin watch as well. They are excellent. I just try to keep my Fitbit records since I've been a user from 2013. But I'm fed up. Fitbit usually make very bad products. My Surge died in a year, I got the replacement, it lasted for almost two years and stopped syncing. And I always have a lot of troubles with bluetooth syncing. The Fitbit say, it's such a technology, it works that way. No. It works ok. Garmin works ok. It's Fibit that can't make good products. I still have my Fitbit one. I'm gonna use it until it dies. But it doesn't track sports activities. So, when it dies, I will say goodbye to Fitbit. Garmin is way better.