GPS map not showing

[JamesGnn]

I just bought an Ionic, it’s all connected....GPS is active on the watch but the map doesn’t show up in the App on my iPad. It did once, but only that one time. Any ideas? It’s the reason why I bought the watch but I’m starting to feel like it was a mistake and the watch doesn’t do what the product description says...

[RicardoFitbit]

Hi @JamesGnn, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced such inconvenience and how many times since then? Which exercises are affected by this? If you haven't already done so, I recommend you to check our help article: Why isn't GPS working on my Fitbit device? just in case your device isn't recording GPS information. Also, please try the following step to troubleshooting the Fitbit app:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the iOS version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Let me know if you have any additional questions. 

[H3AT5]

I am having the same problem now had Fitbit for couple of years and it’s stopped working early January and my uploads to strava have stopped. I have revoked access and reconnected it. But still nothing?