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GPS not connecting and light vibrations

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‎05-14-2020 02:25

‎05-14-2020 02:25

Hey,

 

I’m a Charge 3 and briefly Charge 4 owner who’s just got an Ionic.

 

I’m trying to figure out whether my Ionic has a couple of faults or whether they’re normal issues.

 

Firstly the GPS wouldn’t connect when I went for a walk. I was walking for over an hour and through a mixture of open fields suburban streets. My Charge 4 which also has a built in GPS would sometimes take up to a minute to connect to GPS but was always able to. (Side note: Please Please Please Fitbit make it possible to have the option to use connected GPS through your phone. I know some people would prefer not to carry their phone but if I’m gonna have it with me anyway, it’s got a better GPS and it saves the Fitbit’s battery it would be so useful!!)

 

My second issue is that my vibrations are very light. I have it set to Strong but compared to my Charge’s vibration it’s very weak and is barely noticeable. I like to use the alarm on my Fitbit to wake me up but can’t see it being a strong enough vibration. Is this normal for the Ionic or is my device faulty?

 

Thanks

Best Answer
1 REPLY 1

‎05-18-2020 13:05

‎05-18-2020 13:05

Hi @JPey4, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. I was informed by our Customer Support team that they received your email and soon will provide you assistance with the GPS issue you're experiencing with your Fitbit Ionic as well as the vibration concern. Keep an eye on your email inbox because they'll answer your email shortly.

 

Don't hesitate to contact me back if you need anything else.

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