Left button not working

[Basebalk]

Yesterday my Fitbit started to just randomly vibrate and then the left button didn’t function. It springs and clicks when pushed but nothing happens. I called customer support and they said to restart and then reset to factory. It didn’t help. I am very frustrated because this watch is only 8 months old. It is out of warranty as this is a replacement I got when the first watch bricked around a year.  I can’t believe a $300 watch lasts somewhere between 8 months and a year.  I am trying to figure out how to fix it. I like the functionality of the watch but I am struggling due to technical issues. I’m really scared of this because my wife and daughter each have the same watch and I feel we have a ticking time bomb.  I have searched the forums and see that the watch’s typical don’t have a fix except replacement. If anything I would really like to have a chance to have my voice heard about this. 

[Thatgirl1872]

This is what happened to me and none of the buttons were functioning...

I let my FitBit die and then I left it for some hours before charging it up. I let it die multiple times since I couldn’t restart it with the buttons and since it reboots after you charge it when it is at 0%. Surprisingly, the buttons started working soon after that. That helped my fix all three buttons, but fixing one button might be different.

If this doesn’t work, I would try to contact customer service.

Hope this helps!

[Basebalk]

I’ll give it a try but I’m not sure. I contacted customer service and they had me do a hard reset and then said they would give me 25% off another. It isn’t worth spending this kind of money again because the device only last about a year. 

[Basebalk]

Now all of my buttons have stopped working. Seems like a definite flaw in the main control board. I’d really like to understand what is going on. I have had two Ionics with bad control boards.

[Thatgirl1872]

Oh, that’s unfortunate. As of now, my Ionic is no longer working and it doesn’t work AT ALL. I’m probably going to switch to Apple or something because my device is out of warranty and at least I know that I am getting value for the price. $300 down the drain. What a SHAME. Until this company fixes  THE NUMEROUS AMOUNT OF BUGS in the Ionic and ACKNOWLEDGES THE LARGE AMOUNT OF PEOPLE with Ionics that are dead/buggy, I’m not letting them waste my money.

[Basebalk]

It’s a shame too because I like the functionality and I like the look. I have three people in my family with these and planned on getting more of them for my other kids. I hate to give in to the Apple pressure but I can’t afford this. I just wish there was a fix and that Fitbit would help me out. 

[Basebalk]

I’ll continue to document the death of my Fitbit. It seems like all others posts with this problem requires a new device as this is a failure of the main control board. 

[Thatgirl1872]

Oh ok, keep me posted.

Also, since my FitBit is basically dead, Customer Service sent me a shipping address where I can send my FitBit back to get another one. I’m not too keen on that idea because if it starts working again, I don’t want them to have my information.

[Basebalk]

How old is your Fitbit?

[Thatgirl1872]

Well, I told the support guy that I purchased it on March of 2018, so it is old. Still don’t know why he said that it could be replaced.