help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

GPS not connecting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-15-2019 17:09 - last edited on ‎09-16-2019 16:37 by Fitbit Moderator

‎09-15-2019 17:09 - last edited on ‎09-16-2019 16:37 by Fitbit Moderator

My GPS has worked about 15% of the time since I've owned it. It actually started working before I hit the warranty date so I didn't trade it in, but then it started working again. Fitbit won't replace it now, and the three times I've tried to get help, tech support has been completely useless. 

 

The How to Use page doesn't even have a GPS topic.

 

Somebody give me some good news.

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎09-16-2019 16:37

‎09-16-2019 16:37

Hi @PJSTEED, welcome to the Community Forums!

 

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this and contacting our Support team prior to posting. To better assist you with your GPS concern, can you please expand on this? Which difficulties you're currently experiencing with with your Ionic device?

 

When it comes to GPS connection, environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your watch's ability to connect to GPS satellites.  For best results, wait for Ionic to find the signal before you start your workout. 

Note that Ionic uses your step count to calculate distance until it finds a GPS signal. The total distance calculated for a workout may be slightly less accurate when GPS data isn't available for the entire time. For more information, see How accurate is GPS?

 

Let me know if you have any additional questions.

Best Answer
0 Votes

‎09-17-2019 04:23

In response to RicardoFitbit

‎09-17-2019 04:23

I did NOT accept this post as the solution. All you did was copy/paste that one help page, which is UNhelpful. 

 

I’m switching to Garmin. 

Best Answer
0 Votes

‎09-22-2019 22:50

In response to PJSTEED

‎09-22-2019 22:50

Your reply is appreciated @PJSTEED, sorry for the delay in responding.

 

Please take in consideration that my only intention is to resolve your doubts with helpful information, also, this thread does not have an accepted solution at the moment. Thanks for the feedback that was shared in your post, we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always helpful.

 

Don't hesitate to contact me back if you need further assistance, I'll be here. 

Best Answer
0 Votes