Getting error connect to Fitbit

[JimmyWu]

Hi, after I updated my Fitbit app recently, I cannot see my wallet information via my android phone. All sync is fine though. All connection seems fine.

Every time, I opened the app on the phone, the sync is properly and when I tapped wallet, it asked me to input the 4-digit pin, after I inputted, it always shows "error connect to Fitbit" (but my connection is fine as it can sync with the ionic). This happened some time ago, it just magically fixed by itself some days later. Could someone help? It is so frustrating...

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @JimmyWu! Thanks for the details that you've mentioned. It's pretty weird the error that you're getting, I would like you to try the following: 

• Remove card from Wallet app 
• Uninstall Wallet app 
• Delete Fitbit app from your phone
• Shutdown Ionic 
• Reinstall Fitbit app 
• Reinstall Wallet app 
• Re add your card 
• Restart Ionic 
• Factory reset Ionic

Let me know the outcome. 

[JimmyWu]

Hi,

How can I remove the card from wallet app? As I cannot even access to the
wallet from my fitbit app on the phone in the first place? Besides, I had a
look on my fitbit (not the phone app), I tap into the wallet app, but I
cannot delete the card from the fitbit directly (as there is no such option
on the fitbit ionic).

Instead, I just did a factory reset and it showed to me that the data is
not clear (reset failure). And my personal pin (4 digit) is still with the
fitbit (not reset). I tried everything but it is not solved... After reset,
I turned on the fitbit, all back to the same issue (cannot access to the
wallet information)... Please help, is there any service office that I
could bring my fitbit to have a check? I really tried everything and it is
frustrated...