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Getting "Bluetooth not responding"

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‎05-03-2019 18:22 - last edited on ‎05-04-2019 17:00 by Fitbit Moderator

‎05-03-2019 18:22 - last edited on ‎05-04-2019 17:00 by Fitbit Moderator

I keep getting a message to reset  my bluetooth and now ionic is not recording steps.  What is up?

 

Moderator edit: Updated subject for clarity 

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‎05-04-2019 16:59

‎05-04-2019 16:59

A warm welcome to the Community @Tritobe. It's pretty weird that you're receiving this message in your Ionic.

 

I would like you to restart your Ionic. If you continue experiencing this, please reply to the following questions: 

 

- Is your Ionic's display working?

- Do you receive this message in your app or in your Ionic?

- Is your Ionic tracking any other data?

- Do you have the latest firmware version?

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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