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Ghost steps after update

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‎02-01-2019 00:57 - edited ‎02-01-2019 03:19

‎02-01-2019 00:57 - edited ‎02-01-2019 03:19

Mine Fitibit Ionic was working perfect last week. On Monday i saw a message that the tracker needs to be update so i installed the OS3.0 . After the update i notice that i make a lot more steps than before. 

On Tuesday the fitibit counted more than 5000 steps while i was sleeping. (and no i dont sleepwalk 🙂 ) 

During the day on work i had a lot of meeting, when only sitting i saw the Ionic continuously counting step. But how can that be by only sitting. 

 

also after the update my heartrate is very high, around 150 bpm or -- , for the update it was around 50. perhaps thats explains the ghoststeps. 

 

Plus the lifetime of the battery is now 1 or 2 days in stead of 5 (for the update)

 

Has someone a solution ? I did a reset, back to factory settings, also installed the os3.0 again, delete the app, etc.. 

PS: You must install the os3.0 to continue the installation.

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‎02-02-2019 17:04

‎02-02-2019 17:04

Hi @MartijnR, it's good to see you around in the forums for the first time. 

 

I'm sorry to see you've been having trouble with your Ionic watch not tracking your steps and heart rate properly, as well as the battery draining too fast. Thank you for confirming that you already tried all the basic trouble shooting steps of restart, factory reset, installing the firmware update again and deleting the app. 

 

I've gone ahead and sent your information to the Customer Support team, but I've been informed that you already have a case created with them and they're providing you with assistance. 

 

I hope everything goes well, keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎02-02-2019 17:30

‎02-02-2019 17:30

Yes, the solution is to buy something other than Fitbit. They will tell you to reset you Fitbit, uninstall and reinstall, turn off external apps etc and it does nothing. Their latest update has caused massive issues and they refuse to acknowledge they’ve done something wrong. They come back with the same corporate line of the battery life should only last 24hrs blah blah blah. In fact they’ve stuffed something up majorly and won’t admit it. I’m left with a 13 month old expensive bracelet now .... it’s more than 12 months old they won’t replace it.

 

im now looking at a Garmin

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