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Ghost steps

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‎05-11-2018 07:37

‎05-11-2018 07:37

Please Help? Twice this week I took off my fitbit ionic and woke up to 50,000 steps. I want to me honest with myself and my goals. I've restarted it and tried other ways to fix it. What are my options? Thank you

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3 REPLIES 3

‎05-11-2018 12:21

‎05-11-2018 12:21

What did Fitbit support answer, except restarts, new installation or reconnect?

 

I bet your 100 step test will be OK! 😉

 

Regards

Mark

End!Now free time!
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‎05-12-2018 12:31 - edited ‎05-12-2018 12:34

‎05-12-2018 12:31 - edited ‎05-12-2018 12:34

@Hollyann48 

I hope @Fitbit will help resolve this weird step issue. I woke up one morning with 1,200 steps and hadn’t even gotten out of bed! 

 

This week: prior to update, I would run in laps around my house to see if my Ionic was tracking steps. It wasn’t.

 

Yesterday: performed all updates available to me through Fitbit and/or Apple)

 

Today: had 20,000 steps after 8 mi run in addition to just normal to/fro steps around house etc. An hour after I synced, I updated my sync again and it deleted 5,000 steps from my watch and app. *sigh*

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‎12-11-2018 18:14

In response to MissUrka

‎12-11-2018 18:14

The past 2 days the same thing happened to me! What is the fix?

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