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Google pixel 3a not syncing with Ionic.

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‎07-15-2019 13:10

‎07-15-2019 13:10

I'm having a problem with my ionic syncing to my brand new 4 days old google pixel 3a. I have tried all the standard troubleshooting things. Does anyone else have a pixel 3a and has had this issue ? If so what was done to fix it? 

 

Thanks. 

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‎07-15-2019 20:38

‎07-15-2019 20:38

Is  it on the the supported phone list? If not then things will not work correctly

Supported Phones

 

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Wendy | CA | Moto G6 Android

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‎08-25-2019 00:39

‎08-25-2019 00:39

I'm using a Pixel 3a with my Inspire HR.

While the pairing works successfully, it does have sync issues. 
The Pixel 3a pairs successfully, and works for a few days, but then loses connection continuously. Sometimes after 2-3 days the phone Pixel 3a syncs successfully, and then is in disconnected mode for another 2-3 days. And so it goes on... It seems that the Pixel 3a has a sync issue with my Fitbit HR. I tried all suggested sync-issue Support articles, reinstalling the app, etc but no luck.

 

During the sync issue, it seems that Pixel 3a loses its connection to the FitBit device. In the FitBit app, it keeps on searching... and eventually times out. 

 

I'd love to see FitBit Support look into this.

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