help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Greyed Out Steps on My Dashboard

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2019 23:42 - last edited on ‎06-05-2019 13:56 by Fitbit Moderator

‎06-04-2019 23:42 - last edited on ‎06-05-2019 13:56 by Fitbit Moderator

Hi - No longer able to get my step count on my Dashboard.  Where you select trackable items the steps is greyed out and I cannot select it. Seems to show other trackable items eg floors, cals, km's. Any solutions of how to get my step count back Thanks Chipping.

Best Answer
0 Votes
5 REPLIES 5

‎06-05-2019 13:58

‎06-05-2019 13:58

Hi @Chipping thanks for bringing this to me. I'm glad to give you a hand with your concern and a warm welcome to our Community Forums.

 

Seems odd that you're unable to select the steps on your dashboard, this is certainly not a common situation. That said, for a better understanding of your situation, can you please provide me with a picture? Also, can you please let me know which device you're currently using? If you're using a mobile device, please make sure that the Fitbit app and mobile device software are up to date. I'll be looking forward to your reply.

 

Keep me posted. 

Best Answer
0 Votes

‎06-06-2019 01:24

In response to RicardoFitbit

‎06-06-2019 01:24

Hi Ricardo

 

Thanks for your email regarding the issue with my Ionic Fitbit. Firstly I am not the most tech savvy person!!!

 

I am having all sorts of trouble trying to attach photos and a screen print. Any chance I could email you?

Your assistance is much appreciated. Thankyou in anticipation.

 

Cheers

 

Chipping (Craig)

 
 
Best Answer
0 Votes

‎06-10-2019 11:56

In response to Chipping

‎06-10-2019 11:56

You're welcome @Chipping thanks for your reply and the details provided, I'm happy to continue assisting you. My apologies for the delayed reply.

 

Nothing to worry about, please check: How To: Add An Image To Your Post to attach the pictures you're trying to show me, please let me know how it goes. Looking forward to your reply.

 

I'll be here if you have any additional questions. 

Best Answer
0 Votes

‎06-12-2019 05:38

In response to RicardoFitbit

‎06-12-2019 05:38

Hi My issue has been resolved. I contacted Fitbit direct. For interest steps is supposed to be greyed out. Thx for your offer to assist

Best Answer
0 Votes

‎06-16-2019 17:27

In response to Chipping

‎06-16-2019 17:27

Hi @Chipping thanks for your reply and update, sorry for the delay in responding.

 

I'm happy to know that your concern was resolved with our Customer Support team. Do not hesitate to contact me back if you need further assistance or have any additional questions, I'll  be here.

 

Have an excellent week, it was a pleasure to assist you! 

Best Answer
0 Votes